July 14, 2022
"I usually encounter companies that don't care "all that much" about their customers.
Thank you for being one of the rare companies that do!
You will be recommended, often."
May 3, 2022
"Thanks! I so appreciate your customer service. I bring a lot of people down to Mexico and always recommend that they purchase their Mexican insurance through your site."
April 30, 2022
"Thanks Alan!! I always enjoy our chats and your service is OUTSTANDING!"
March 16, 2022
"Thank you Alan. Appreciate all your effort and your concern for our welfare."
January 8, 2022
"I wanted to thank you for your excellent customer service throughout my ordeal. Your ability to intercede for me was the only positive communication throughout this experience...
...BIG THANK YOU!! I really appreciate your professionalism and will play it forward. I'm wishing you prosperous and healthy new year to you and your entire family."
July 7, 2021
"I appreciate the good service I have received from your business while living in Mexico."
June 7, 2021
"Thank you for your help and I enjoy doing business with MotorMexico. Great quotes."
September 21, 2020
"Oh wow, that is phenomenal news! Thank you for coordinating the responses with them and for helping us out, it is greatly appreciated!
With the recent extension until October 21, we have at least another month of staying stateside, so hopefully this is the last one. It'd be nice to be able to go before and during the holidays."
September 21, 2020
"Some good news The company has cancelled your policy effective March 20, 2020. A refund of $199.38 to the credit or debit card used to purchase your policy has been processed. It may take up to 72 hours for the credit to appear on your statement.
Please refer to the last page of the attachment, which contains the endorsement cancelling your policy. Since your policy is no longer valid, you may wish to destroy it or at least remove it from your vehicle.
This is a first in 16 years I have been doing this, and shows that common sense can still prevail.
Please let me know if you have questions I can assist with.
I hope the border opens very soon . . . we are itching to visit Mexico Lindo, too."
Erica Kohl, Agent, Mexico Insurance Intermediaries, MotorMexico.com
September 17, 2020
"This email is long overdue, but I'm hoping you can provide some input for the best way to proceed.
Just before New Years, we finally bit the bullet and got a year long policy. Due to the pandemic, the last time we were down there was in March. After 6 months of not traveling down there, and likely won't for another month or two, is there any way to shift the 3ish months left remaining on the contract to a date where we will be traveling? If not, only getting the 2 or 3 trips we had at the beginning of the year out of the policy would be quite a bummer.
Thanks for the help,"
June 11, 2020
"Thank you for your awesome service. We'll have to see where this pandemic ends up this winter to see if it is okay crossing our borders.. either way my friend "You are my Mexican Auto Insurance Broker"
April 20, 2020
"...You have awesome customer service. Look forward to continue doing business with you!..."
April 16, 2020
"Oh my I never expected such a comprehensive write-up, but I do much appreciate it. I would have never been able to ascertain this much detailed information on my own without spending countless days or even weeks trying to understand everything I read. There is no question in my mind at this point the direction I would take - thank you so very much. Time to go buy my policy now."
February 26, 2020
"Alan, you’re amazing. Thank you so much! This is my first time trying to coordinate auto insurance for our buses/Missions trips into Mexico. You’ve made the process extremely easy and value added."
Mike - Kelowna Christian School
January 16, 2020
"Thank you again and again....great service.
January 4, 2020
"...Thanks, too, for your travel avoidances in Mexico. It reconfirmed what we have read/thought. And, your webpage is interesting and well done. Again, thank you! We'd enjoy meeting you two on the road someday."
December 30, 2019
"Alan, Again, you are such a angel!... I very much appreciate all your help."
November 28, 2019
"...I have relatives and friends that are impressed with your service, I would like to forward their email addresses to you..."
October 30, 2019
"Great service, thanks Alan! Hasta Luego!"
September 16, 2019
"Thank you. Your service is most kind and efficient."
August 11, 2019
"...thank you for your correspondence and for running your site. It's way more convenient than going in person to the agency I used before yours."
March 19, 2019
"Thank you for reaching out and thank you for noticing I had double insured myself. Very honourable of you to speak up and apply the credit!"
March 1, 2019
"Alan - Thank you for your help! Always super helpful as usual"
December 17, 2018
"...Thank you so much! Excellent service, cheers."
October 19, 2018
"Thank you Alan and Erica. Your service in high quality."
October 17, 2018
"... I have used your agency several times before and have always been pleased with your agency's services. You may be sure that when we next decide to drive down to Mexico, we will avail ourselves of them again."
October 16, 2018
"You did a great job. Thank you very much. I’ll do the paperwork and we will all live on happily ever after. I hope to meet you one day. You are the best agent I have ever had..."
June 3, 2018
"Thank you for the quick and complete info! Wished insurance companies here were as good at customer service."
April 10, 2018
"Clear concise website. It was a pleasure buying auto insurance from you and we shall recommend you and use this service again when we travel. Thank you!"
April 5, 2018
"Thank you so much!!!"
April 5, 2018
"...When I was reviewing policies that people issued online over the weekend I noticed that you issued two policies within 20 minutes of each other. With a closer review, I see that policy number ******01 was only valid for 5 minutes before it expired at midnight, and policy ******02 was issued for April 2nd to provide you the coverage you needed.
I contacted the insurance company to explain the situation and requested a refund for the full amount of the first policy, $33.99. They have approved the request and you should see that refund back into your account within 3 business days"
Erica Kohl, Agent, Mexico Insurance Intermediaries, MotorMexico.com
March 3, 2018
"Thank you for your marvelous support these past years. If I should ever require insurance in Mexico again, you’ll be the first that I contact."
December 27, 2017
"Thank you! I will set up the new car within the next few days. BTW….your site and your service are both excellent."
November 6, 2017
Thanks for the renewal reminder. I still appreciate your personal help a few years ago changing the insurance for our car after getting a new car to replace the one insured. If I remember there was also a Vin issue.
I appreciate great customer service. We just renewed our Mexican insurance."
August 31, 2017
"Thank you. It is a breath of fresh air to work with someone on top of her game."
July 28, 2017
"I want to thank you again for your guidance with liability insurance in Mexico, it has been very much appreciated. I will recommend you to anyone that I talk to..."
May 23, 2017
"I contacted the phone number directly about the request to update the lienholder and I was helped and an updated policy was emailed to us right away. Thanks for the excellent service! That is why I keep purchasing from your company and will continue to do so in the future! Thank You!"
August 30, 2016
"...I will highly recommend your insurance services."
August 5, 2016
...You have been a breeze to work with and very efficient...
July 29, 2016
"...I will continue to recommend you to friends and family."
June 6, 2016
"...thank you for your customer service. I will keep using this company for car insurance."
December 26, 2015
Great service, I'll recommend you to my associates and affiliates for sure. Thank you,
December 18, 2015
Thanks again Alan for everything. We will certainly use your company for any future travels and will recommend you to all of our friends.
December 3, 2015
Thank you so much for the information; will stick with what I have, and as always, thank you for the great service.
November 30, 2015
Thank you for your help. I'm going to add your information on social media. You are amazing!
November 11, 2015
Wow! This is exactly the type of information I was looking for. It's really rare to see someone who is this thorough and thinks through the whole chain of information the way I would. This gives me a comfort level that I can deal with. I just finished purchasing my policy, so now I can put that out of my mind and move on to getting ready for the race. Have a great time in Baja and thanks again for all the help.
October 3, 2015
"This is a heartfelt (if overdue) "THANK YOU!" for your help in issuing a refund for my recently cancelled Mexico insurance policy. I did in fact receive the entire amount charged several days ago in my account.
While my trip to Mexico has been postponed, once I do set a firm date, I will definitely use your services once again. Your rapid reply to, and resolution of, my questions regarding issuance of a refund for a cancelled policy have earned your firm a fan for life!"
September 22, 2015
"...I am very much appreciative that you noticed the strange dates and went above and beyond to verify if this was correct. You provided excellent service making sure we have the proper coverage for the proper time."
Nikki - Senior Accountant for Premier Technical Plastics
April 22, 2015
"... Thanks for the help you have been. I've recommended you to friends who are bringing or have brought cars to Mexico."
Published March 1, 2015 on islandbikers.wordpress.com
"At this point I'd like to toss off a thanks to Alan Kohl who helped us secure Mexican insurance. First, he noticed that the Motorcycle registration issued by PEI Motor Bureau was wonky. Actually, it had three errors – how can that even happen? Had he not caught this, our ride through the borders would have been next to impossible. Secondly, Alan has deep rooted experience in this neck of the woods. He has extensively traveled this area nearly 30 years ago when there wasn't any wifi, or even a telephone line, never mind pavement. It's hard to imagine what an adventure that would be. So, if you're reading this Alan, you've been a huge help! "
June 3, 2014
Good morning Alan. Thank you so much for your prompt reply and the information which was very clear. You have no idea how much I appreciate your help and promptness in answering questions. You have probably been the very best agent that I have ever worked with. If you have a boss or something and I could get his e mail I would like to let them know how valuable you are to their organization. Thank you again for everything you have done.
April 15, 2014
You have done a great job. If there is anyone I should mention your dedication to, I would be glad to do so.
January 18, 2014
Buen dia Alan, muchas gracias por todo. Es la segunda vez que resuelve mis problemas; le estoy profundamente agradecido.
Le deseo un feliz fin de semana y un excelente 2014.
January 14, 2014
Thanks again, Alan, for such excellent service!
January 4, 2014
Alan thank you again for answering my call and helping me out so late last night....good karma points on your side! Happy new year and enjoy the year. We made it to Guaymas and will be in San Pancho en la mañana! Adios:)Colleen
December 31, 2013
Please give me any phone numbers I may need, in case of accident, theft, etc. I need to know who to contact. Also, if I have a breakdown on the road, is there a number to call for roadside asistance? Please help me by providing this information and any other numbers needed.. Thank you in advance.
December 31, 2013
Our phone number is 520-743-7906. However, you MUST report any claim to our insurance company, ABA Seguros, as soon as possible, and definitely before you leave Mexico.
Page 6 of the documents you printed upon purchase (also attached to this email) explain what to do in case of an accident or theft of your vehicle. It works very much like in the US and Canada . . . call and report the claim to a 24x7 Call Center, from Mexico, 01-800-368-1414. An adjuster will then be assigned. In most cases the adjuster is dispatched to the accident right away.
Page 6 also includes the toll free number to call if you need roadside assistance, from within Mexico, 01-800-310-7590.
Failure to report a claim to the insurance company before leaving Mexico can result in rejection of a claim because the company needs to have an opportunity to investigate, which it cannot do if their customer has left the country.
If you have a problem with the insurance company, please let us know so that we can help figure out what the problem is.
Best wishes, safe travels, and Happy New Year!
January 1, 2014
I very much appreciate your email and personal attention to my questions. I'm impressed and happy to have your support.
October 17, 2013
I received all the insurance documents and have printed them for our trip. Thank you for all your assistance. It was good to talk to someone who loves Mexico and the Mexican people as much as we do.
December 10, 2012
Thank you for noticing this. In fact this is what appeared on the screen before I printed the policy. I thought that upon printing the dates were correct.
I will check. I really wanted the policy to be effective as of December 6, 2012. Please correct the dates and I will re-print.
Hello, Mr. Vukov.
I noticed that on December 6, 2012 you purchased a Mexican auto Insurance policy from our website,
However, I noticed that the policy does not go into effect for six months, on June 6, 2013 and it expires on December 6, 2013. Since most people purchase their policies a short time before their policy is effective, and not six months in advance, I wanted to check with you ask if you wanted your policy to start in June 2013, or ask if there is an error in the policy dates.
A copy of your policy is attached for your review. I look forward to your reply.
November 25, 2012
Thank you for getting back to me in such a prompt manner and on Sunday, I am quite impressed.
I was able to print it right after my credit card processed, however, somehow I did not receive the automated email it said I will. But I did receive yours and now I can store this properly in case anything is needed or for future purchases.
Thank you and have a good rest of the weekend,
October 5, 2012
Thank you so much for the insurance policy.
Totally appreciate your super attentive service!
Best wishes to you also.
October 4, 2012
Wow, thank you Alan! I am dazzled by your service!...
March 21, 2012
...I am back in the US now but have to go back within the next couple of weeks. Thanks for the good customer service.
March 13, 2012
Alan, if everyone I've done business with over the years had been as helpful as you things would certainly be different now for me. Thanks so much for your expert advise!
I've found that at times neither the cheapest buy nor the most expensive buy is the best buy. Do you have any suggestions as to which full-coverage policy on your website is the best for me and how do I make certain that you are credited for this sale?
April 23, 2011
I tried to take my vehicle to Mexico and was denied a temporary vehicle permit to drive it there. I cannot use the insurance and I am requesting for a full refund.
Please cancel policy #0000000 GNP Deluxe of Aaron H. for the 2006 Highlander. Thank you and hope to hear from you soon.
My Kindest Regards,
Aaron M. H.
April 28, 2011
Thank you so much for your help Alan. I see I have been credited the money back to my account. I will for certain use your company again after I get my issues fixed with Banjercito of Mexico. Thanks again.
Aaron M. H.
Good morning, Martha.
I am told the check will be sent out this coming Tuesday via Courier. Would you mind letting me know when you receive it?
October 21, 2010
We have received the check. It came only one day after promised and I apologize for not informing you. I truly appreciate your intervening on my behalf. Thank you very much.
January 23, 2010
Thank You soooo much for your help. We really appreciate it!
I have asked the company to void the policy, which will result in a full refund to your credit or debit card account. Normally the company retains a $7.50 fee, but I asked them to waive it under the circumstances.
I will advise you when I receive notice that the policy has been voided. Since I will be out of the office next Monday and Tuesday I will not be able to confirm until next Wednesday. By then you will probably see the credit on your credit card account.
I hope all turns out well for you and your family.
January 14, 2010
Thank you so much for your kind and informative letter. I am out the door to La Huerta to give a report in person and receive a paper giving permission to drive my car until the new plates arrive. The delegacion here was very helpful this morning, even giving me an official letter to drive my car to La Huerta, the Municipal seat.
Thanks for your help.
December 9, 2008
Policy # 3620392 Case# 8408-2709-2
thank you for your reply, I need to leave Mexico and go back to the states this week. I want to transport my car to San Diego for the repairs and need to know the following; Can I do the repairs in San Diego? How much of the towing will be covered?
The adjustor did not have the cars engine damage assessed, it is not running at all, but he said he did not have to have the engine damage assessed at all, so the car was not looked at my a mechanic from the insurance company. The adjustor only noted that the engine is dead.
I have the car at the Chrysler dealership in San Jose for diagnosis of the mechanical and should know today the assessment.
What if the car is totaled, which I think it will be, does the insurance company keep the car, or do I?
How long will it take for the insurance to settle? This was a hit and run with no injuries. How do I get a hold of the insurance office? They don't answer the phone I was given (888-823-4745). I spoke with Peter last week and asked him these questions but he has not returned my call, nor has anyone answered the phone for the past several days. Can you assist me?
I just tried calling your Mexico cell phone but it did not ring after 1 minute. I included the “1” after the 52 country code. I then called your SKYPE number and left a message.
If you would like to call me, please do so this morning as I will be leaving in a couple of hours for appointments.
Your vehicle can be repaired in the U.S. at up to a US labor rate of $50 per hour
The policy includes $300 for towing, but that amount is to tow the vehicle to the nearest repair facility, not 1,000 miles north to the border
It was wise to determine if the engine suffered damage as a consequence of the accident
If the car is totaled the company should give you a choice of keeping the car, in which case they will reduce the amount they pay you by the value of the salvage you would receive if you keep it.
If the car is a total the settlement should be pretty fast . . . a week or two . . . but of course we are coming up on the Christmas holidays and you probably know that things slow down during that period.
Please call Martha Gonzales at the Claim office in Mexicali. Martha is the head of Claims for Tourist Auto. Her number in Mexico is 01-686-564-7350. Alternatively, you can also try 01-686-654-7398. I believe her offices hours begin at either 8:00 or 8:30 AM Baja California time, which is the same time as San Diego.
Please let me know if you have additional questions and if you would still like to talk by phone. I will be pleased to call you.
Best of luck and please let me know if you need additional assistance.
December 2, 2008
I hope you had a good Thanksgiving.
I received this correspondence from Jesus in San Diego. I believe that it is because of your assistance that we are making progress. I requested that the check for $9,652.00 be mailed to my sister-in-law's house in San Rafael.
I can't believe that we have been struggling with this for a year and a half and you were able to get things moving so quickly. Thank you very much. I will let you know when we actually receive the money.
October 25, 2008
A deposit of $11,000 was wired to my checking account on the 14th. Given the insured value was $12,000 less $1.000 for the deductable, I am happy about the settlement. Thanks for all your help.
We will be heading back to Mexico the 1st. of the year - - will be in touch.